Terms of Service

Terms of Service

Last Updated: December 2024

Welcome to PawFlow (pawflow.pet). By accessing or using our website, you agree to be bound by these Terms of Service.

1. General Terms

By using this website, you confirm that you are at least 18 years old or have parental consent. You agree to use our website only for lawful purposes.

2. Products & Pricing

  • All prices are displayed in the currency selected at checkout
  • Prices are subject to change without notice
  • We reserve the right to limit quantities or refuse orders
  • Product images are for illustration purposes; actual products may vary slightly

3. Orders & Payment

  • By placing an order, you agree to provide accurate and complete information
  • We reserve the right to cancel orders suspected of fraud
  • Payment is processed securely through Shopify Payments
  • Orders are confirmed via email once payment is received

4. Shipping & Delivery

Please refer to our Shipping Policy for detailed information about delivery times and procedures.

5. Returns & Refunds

Please refer to our Refund Policy for information about returns and refunds.

6. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of PawFlow and is protected by copyright laws. You may not reproduce, distribute, or use our content without written permission.

7. User Conduct

You agree not to:

  • Use the website for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the website's functionality
  • Submit false or misleading information

8. Disclaimer of Warranties

Our products are provided "as is." While we strive for quality, we make no warranties regarding:

  • Fitness for a particular purpose
  • Uninterrupted website availability
  • Error-free operation

9. Limitation of Liability

PawFlow shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability is limited to the amount you paid for the product in question.

10. Pet Safety Disclaimer

While our products are designed with pet safety in mind:

  • Always supervise your pet when using new products
  • Follow all product instructions and guidelines
  • Consult a veterinarian if you have concerns about product suitability
  • We are not responsible for misuse of products

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

12. Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes shall be resolved in the courts of the Netherlands.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the website constitutes acceptance of the updated Terms.

14. Contact Information

For questions about these Terms:

  • Email: support@pawflow.pet
  • Website: pawflow.pet

By using PawFlow, you acknowledge that you have read, understood, and agree to these Terms of Service.