Contact Us
Contact Us
We're here to help! Our friendly support team typically responds within 24 hours.
โฐ
Response Time
We aim to respond within
24 Hours๐
Location
Based in Europe, shipping worldwide
Netherlands, EUFrequently Asked Questions
๐ฆ Where is my order?
Check your email for tracking information. If you haven't received it within 3 days of ordering, contact us with your order number.
๐ How do I return an item?
Email us at support@pawflow.pet with your order number and reason for return. We offer a 30-day money-back guarantee!
๐ How long does shipping take?
Standard delivery takes 5-12 business days to the US and EU. See our Shipping Policy for full details.
๐ณ Is my payment secure?
Yes! We use Shopify's secure checkout with SSL encryption. We never store your credit card information.
๐พ We Love Hearing From Pet Parents!
Have a question, suggestion, or just want to share a photo of your furry friend? We'd love to hear from you!
Send Us a Message