Privacy Policy

Privacy Policy

Last Updated: December 2024

PawFlow ("we," "us," or "our") operates pawflow.pet. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

πŸ“‹ Information We Collect

Information You Provide:

  • Contact Information: Name, email address, phone number
  • Shipping Information: Delivery address
  • Payment Information: Credit card details (processed securely by Shopify Payments/Stripe)
  • Communications: Messages you send to our support team

Information Collected Automatically:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on site
  • Referring website

πŸ” How We Use Your Information

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service inquiries
  • Send marketing emails (only with your consent)
  • Improve our website and services
  • Prevent fraud and enhance security

πŸͺ Cookies

We use cookies to:

  • Remember your shopping cart
  • Analyze website traffic (Google Analytics)
  • Personalize your experience

You can disable cookies in your browser settings, but some features may not work properly.

🀝 Information Sharing

We do NOT sell your personal information. We only share data with:

  • Shipping Partners: To deliver your orders
  • Payment Processors: To process transactions securely
  • Analytics Services: To improve our website (anonymized data)

πŸ”’ Data Security

We use industry-standard security measures including:

  • SSL encryption for all transactions
  • Secure payment processing through Shopify
  • Regular security audits

πŸ‡ͺπŸ‡Ί GDPR Rights (EU Customers)

If you're in the European Union, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Data portability

πŸ‡ΊπŸ‡Έ CCPA Rights (California Residents)

California residents have the right to:

  • Know what personal information is collected
  • Request deletion of personal information
  • Opt-out of the sale of personal information (we don't sell data)

πŸ“§ Marketing Communications

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us directly.

πŸ‘Ά Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect information from children.

πŸ“ Policy Updates

We may update this policy periodically. Changes will be posted on this page with an updated date.

πŸ“¬ Contact Us

For privacy-related questions or to exercise your rights:

  • Email: privacy@pawflow.pet
  • Website: pawflow.pet/contact