Refund Policy
Refund & Return Policy
Last Updated: December 2024
🛡️ 30-Day "Happy Pet" Guarantee
We want you and your furry friend to be completely satisfied with your purchase. If you're not happy for any reason, we offer a 30-day money-back guarantee.
✅ Eligibility for Returns
To be eligible for a return, your item must be:
- Within 30 days of delivery
- Unused and in original condition
- In original packaging (if applicable)
🔄 How to Request a Return
- Email us at support@pawflow.pet with your order number
- Describe the reason for your return
- Include photos if the item is damaged or defective
- We'll respond within 24-48 hours with return instructions
💰 Refund Process
- Defective/Damaged Items: Full refund including return shipping costs
- Change of Mind: Full product refund; customer pays return shipping
- Refunds are processed within 5-7 business days after we receive the returned item
- Refunds are issued to the original payment method
📦 Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide photos of the damage
- We'll send a replacement or issue a full refund at no extra cost
🚫 Non-Returnable Items
- Items used by pets (for hygiene reasons)
- Items damaged through misuse
- Items returned after 30 days
🔄 Exchanges
Want a different color or size? Contact us and we'll arrange an exchange. You'll only pay the shipping difference (if any).
❓ Questions?
Contact our support team at support@pawflow.pet – we're here to help!